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Regional Training in Efficient Organisation and Effective Management of Communal Services

  • Location: Zagreb, Croatia
  • Date: 13/12/2016 - 14/12/2016


This 2-days Regional Training will:

  • Provide introduction to the framework for efficient organisation and management of WSS services;
  • Look into roles and responsibilities in organisation and management of WSS services;
  • Offer tools and techniques for efficient organisation and effective management of WSS services;
  • Enable learning from the experiences of Croatia and Regional peer exchange.

Training Topics are:

  • Water policy, legal and institutional framework for WSS;
  • Financial and operational performance improvement programme;
  • Key areas of improvement: public service agreements and tariff policy;
  • Tools for effective management, key performance indicators and benchmarking.


Teams of Mayors and Directors of Public Utility Companies from: Macedonia, Serbia, Bosnia and Herzegovina and Croatia.

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