Regional Training in Efficient Organisation and Effective Management of Communal Services 09.11.2016
- Location: Zagreb, Croatia
- Date: 13/12/2016 - 14/12/2016
This 2-days Regional Training will:
- Provide introduction to the framework for efficient organisation and management of WSS services;
- Look into roles and responsibilities in organisation and management of WSS services;
- Offer tools and techniques for efficient organisation and effective management of WSS services;
- Enable learning from the experiences of Croatia and Regional peer exchange.
Training Topics are:
- Water policy, legal and institutional framework for WSS;
- Financial and operational performance improvement programme;
- Key areas of improvement: public service agreements and tariff policy;
- Tools for effective management, key performance indicators and benchmarking.
Teams of Mayors and Directors of Public Utility Companies from: Macedonia, Serbia, Bosnia and Herzegovina and Croatia.